Terms & Conditions

Background

The Terms and Conditions here after explain the obligations and laws of UFO company, sis 366 Av. J. Lambot-83130 La Garde-France with a capital of 140 000 euros, registered at Toulon RCS under number 43895369700010 and terms and conditions for its customers regarding the following products sell : GPA helmets, accessories and clothes.
GPA helmets are CE certified according to the UTAC/CRITT 04/2015 protocol and therefore are conform with the European safety requirements of personal protection equipment according to the 89/686/CEE directive from the December 21st 1989.
Any service made by UFO’s company involves the customer’s adhesion to these terms and conditions. “Terms and Conditions” designates the relationship between a Customer and the Company in connection with the purchase.
Regarding the present law, the supplier reserves the right to depart from the present Terms & Conditions according to the negotiations led with the Purchaser by the establishment of Particular terms of sales.
Besides the supplier can establish some Category Terms & Conditions dispensatory at the present Terms & Conditions regarding to the customer consideration determined with objective criteria. In that case Category Terms & Conditions apply in every operator responding to this criteria.

Product

Every product on the GPA website has a description. The product pictures are the most similar as possible but not with an exact similarity in particular according to the colors.

On line Sale

Orders have to be placed through the online website www.gpa-sport.com with a credit card payment. Or they can be sent to the company head office by email at contact@gpa-sport.com (credit card payment, bank transfer or cheque). Eventual modifications asked by the Buyer could be revised in the possibility of the Supplier and only if they made a written notification.
Customer Service Number : +33 (0)4 94 14 74 (Condition price for a local call since a home number in France). Our team is at your disposal from Monday to Friday (9h to 18h)
Telecopy/Fax number : +33 (0) 04 94 14 74 96

All the product’s prices are the ones current at the purchase day. They are in EURO and calculated with French VAT included. It will be added also a shipping price according your delivery address. UFO’s company allows the right to modify its prices at anytime.

The customer who wants to buy a product has to:

  • Approve the shopping cart after having checked it
  • Fullfill the identification sheet in which you should put all your coordinates
  • Check Out the order and the payment
  • Confirm the payment

Once the buyer has registered his order, it is understood that the present General terms of sales have been accepted knowingly and without reservation.
The collected data in their entirety and the stored confirmation consist of a proof of the business transaction. The confirmation is worth a signature and implies the agreement to the business transaction made.

You will receive acknowledgement that your order has been confirmed by automatic email.

Payment Conditions

Purchases may be paid by:

  • credit card (CB, Visa, MasterCard) (by www.gpa-sport.com)
  • bank transfer (with a written request to contact@gpa-sport.com)
  • cheque (with a written request to contact@gpa-sport.com)
  • paypal: pay your order quickly and in complete safety by connecting you to your account PayPal. Your account PayPal, connected with your account or with your bank card, allows to pay directly your purchases.

For each order, if paid with a credit/debit card, the Customer’s bank account will be debited within 24 hours following the date of the Order and the rate is to be paid as per the conditions specified on the invoice sent to the purchaser. The order will be confirmed only after receiving the agreement confirmation from the banking centers.
Our Website has one of the most efficient current site security systems. Not only does it use SSL (Secure Socket Layer) encryption, it has also reinforced all of the various encryption processes in order to provide the most effective protection possible for all sensitive payment information.

Customs Duties

Each order passed on the website and delivered apart from France could be submitted to other eventual taxes and custom duties which are taxed when the package arrived at their destination (according to the regulations in the country where the delivery is effective).

This customs duties and other eventual taxes according to the product delivery are at the customer’s charge and responsibility. UFO is not required to check and inform his customers according to customs duties and applicable taxes. The customer has to contact a competent authority in their country if they want more information according to that subject.

Responsibility

In the online sales process, the only obligation of the seller concerns the means; his responsibility couldn’t be engaged according to a damage linked to the use of the Internet network such as loss of data, intrusion, virus, breakdown service or some others unintentional problems.
The buyer is responsible for all the information he gave during the payment process when he ordered (in particular email and name and address where the information will be sent). The seller is not responsible in the case of the email address or the mailing address is wrong or incomplete and he is not responsible of the consequences according to an eventual mistake in this information (impossibility or product delivery delay).
The seller relieves of any responsibility in case of non-fulfillment order due to a case of force majeure.

Archive – Proof

The seller will archive orders forms and invoice on a reliable and sustained support system establishing a faithful copy according to the civil code article 1348. The record data file’s seller will be considered as a proof of communication, orders, payments and transactions agreement between the two parts.

Clause of property reserve

Until the complete payment by the Customer, UFO’s Company reserves its right to keep the sold products. Any deposit paid by the Customer to the Supplier as fixed compensation, without prejudice to any other actions which he can take legal actions against the Buyer.
However, the risk of loss and damages will be transferred as soon as the order is shipped.
Each element on the seller website are and remain intellectual and exclusive property of the seller. No one is authorized to reproduce, exploit, repeat, or use any information in any way even partially.

Delivery

The products ordered by the buyer will be shipped within 7 days after receiving the payment of UFO order (and beginning on the sent email order confirmation). This period does not constitute a rigorously period and the supplier couldn’t see over liability involved if a delivery delay is not exceeding 7 days.
Supplier responsibility will not be involved in case of delay or suspension of delivery attributable to the buyer or in case of unforeseeable circumstances.
Delivery Delay: The customer can’t cancel his order, except if UFO’s delivery delay is beyond 14 days as mentioned below.
Our partner TNT insures our products delivery. A tracking number will be sent to you so you can follow your package. You can contact at anytime TNT customer service for every request regarding the shipping (National Customer Service: 0825 033 033, International Customer Service (shipment out of France) : +33 825 071 071) or you can follow your package on tnt.com

Cost Delivery:

10 euros (France, Monaco, Corse, Europe)
50euros (USA/ DOM-TOM/ Asia/Australia)

Return of goods

You shall contact us: contact@gpa-sport.com mentioning your name, order date, order reference and the cause of return. You have to precise also if you prefer a reimbursement or an exchange (in the limit of available items).

Return limit: You have to return back the products within 14 ( fourteen) days to exercise your right to withdraw and cancel your sale contract, without indicating of motive. After this deadline, we shall not accept any more the return. The creturn limit runs from the date of reception of the order.

The return costs are Customer responsibility. The costs returns are payable by the Customer.
Every product has to be returned in perfect conditions, with the original packaging and label.
The exchange or the reimbursement will be effective only after checking of the item back within maximum of 14 (fourteen) days. Any item returned not responding to the above written warnings will be not accepted.

  1. The return request has to be sent to the following email address : contact@gpa-sport.com in which the explicit declaration mentioning clear declaration and  mentioning your right to withdraw have to be fulfilled and sent to the buyer within 14 days ( fourteen) from the delivrery of the order.
  2. the items have to be never used nor wore or washed;
  3. The items have to get the identification label;
  4. The item have to be returned in their original packaging;
  5. The item have to be in a perfect state. The costs you are in charge to are only the ones for the goods returned, except if the supplier dispenses you of these costs.
    We warn you that all the goods bought are submitted to the conformity warranty by the manufacturer agreement, in regards to the European legislation applicable.

Warranty

The delivery products have a warranty regarding the current Law since the delivery date, covering the non conformity of the products ordered, according to the non conformity to the products ordered, resulting of a defect of material, conception or allocating the delivered products and making them unfit for the use.
This warranty is limited to the replacement or reimbursement of the products not corresponding or allocated by a defect.
To skate its claim, The buyer has to inform the supplier. The supplier will replace or will repair the products or items under warranty if defects are detected. The replacement of the products or items with defects cannot extend the duration of the guarantee above fixed.
Any guarantee is excluded in case of carelessness or defective maintenance on behalf of the Buyer, in case of normal wear and tear of the good or the force majeure, as well as in case of fall or of impact; according to the European Safety requirements of personal protection equipement according to the 89/686/CEE directive from the December 21st 1989: “the helmet is designed to absorb a part of the energy of a shock with a partial destruction of the skullcap or the internal filling, or both. This damage cannot be visible and thus, any helmet having undergone an impact must be destroyed and replaced by a new”.

Disputes – Competent Court

The present Terms & Conditions and all the operations of purchase and sale that ensue from it are governed by the French law.
They are written in French language. In the case they will be translated in one or several languages, only the French text would be valid in case of dispute. In the absence of mutual agreement, the dispute will be brought to the Trade Court where UFO’s company is dependent.

Personal Data

According to the Computing Law, to the files and freedoms according to the law of January 6th, 1978, the nominative information concerning the buyer may be the subject of an automatic treatment.
The seller reserves the right to collect buyer information including using cookies.
The buyer can be objected to the disclosure of their confidentiality noticing it to the seller.
Likewise, the users have a right of access and rectification of the data concerning them, according to the law of January 6th, 1978.

Terms & Conditions Modifications

UFO reserves the right to modify at anytime his terms and conditions and invite his customer to check it often. The order validation by the customer drive the acceptation of the new terms and conditions modified.
The customers which don’t want to these contractual relations will be governed by the new terms and conditions have to inform the seller on the date the new terms and conditions will be effective and will have to stop using the UFO-GPA sport services.